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Oh hai.

Click around and stay awhile, why don’t you?

Spotify

I manage a team of UX writers and create clear, concise, and human-sounding user experiences for artists and listeners.

 

Since joining Spotify in January 2017, I’ve contributed to numerous consumer-facing products and features including Spotify Premium, Spotify for Artists, and Spotify for Podcasters. I’ve also led the charge in operationalizing our growing UX Writing team to ensure high-quality work and super smooth collaboration.

At Spotify, I regularly:

  • Manage, mentor, and coach our NY-based team of UX writers

  • Develop shared ways of working, templates, and documentation

  • Host training sessions, workshops, and weekly crits

  • Lead UX writing strategy and delivery for high-priority projects

  • Collaborate closely with product designers, researchers, PMs, and engineers


And some of my favorite projects so far have been:

  • Spotify for Podcasters - product messaging, content strategy, UI copy

  • Canvas (Beta) - product messaging, emails, onboarding, UI copy

  • Checkout 2.0 - content audit and strategy, research, UI copy

  • Guidelines - content systems, voice and tone, brand messaging


And in the words of Rihanna, [I believe] this is what you came for…

Case Study | Spotify for Podcasters 

In 2018, I helped build self-serve tools that allow creators to submit their podcasts to Spotify.

| User problem
I want to get my podcast on Spotify and see how it’s performing.

| Goal
Make it easy for people to submit their podcasts with accurate metadata.

| Outcome
The podcasters.spotify.com site went live this fall, and we saw significant increase in:

  • # of podcasts submitted

  • # of active podcasters

  • # of Spotify categories added

  • Positive sentiment on Twitter re: ease of use

Podcast Home.png

| Content strategy
Before diving into design, I read transcripts from a handful of interviews with podcast creators and developed a v1 messaging guide. In it, I outlined how we adjust the Spotify voice and tone to speak directly to podcast creators. I also identified core terminology and definitions based on words and phrases podcast creators themselves were using. I then used this document to align our product messaging strategy with that of our product marketing and customer support teams.

Podcast Messaging Guidelines.png

Once the team identified the baseline requirements for an MVP podcast submission flow, I worked with my design partner to craft a content strategy document that outlines the key steps in the flow, the user’s goals, Spotify’s goals, and what we need to communicate when.

Podcast Content Strategy.png

| Design exploration
From this content strategy skeleton, we were able to sketch and then wireframe the podcast submission happy path and edge cases. Together, my design pal and I whittled down the interactions and messaging to be as clear, simple, and intuitive as possible.

For instance, the flow initially combined multiple steps in one page, but because the rest of the process hinges on the podcast creator submitting a valid RSS feed, we decided to separate them. At the same time, we wanted to set the right expectations: we want people to know what the full process entails, and that it won’t take very long—enter the “stepper” component at the top of the page.

Podcast Submittion Step.png

We were also careful to account for error states along the way, and I worked closely with our engineers to identify exactly what would trigger the errors, and what steps the user could take to resolve them.

The contextual error message reads:   That URL doesn’t look right. Make sure you typed it correctly.

The contextual error message reads:
That URL doesn’t look right. Make sure you typed it correctly.

| Launch and test
Before we released v1 of the podcast submission flow into the wild, I worked with Product Marketing and Customer Support (CS) to once again align on messaging and terminology. I met with our PMM to establish our key value propositions for the landing page and email messaging, and helped CS update our FAQ articles.

Now, we’re in the process of running usability tests to gather insights from podcast creators and further improve the podcast submission flow. But already, we’ve seen a bunch of positive feedback coming in through our social and support channels. Even better, our self-serve tool has significantly increased the number of podcasts on Spotify.

Podcast Tweet.png
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